Guided By Empathy: How Smart Hospitals Innovate While Staying Patient-Centric
Guided By Empathy: How Smart Hospitals Innovate While Staying Patient-Centric
Many hospitals are outdated and confusing; Forrester spotlights Switzerland’s Baden Cantonal Hospital (KSB) as a patient-centric “smart” model. KSB blends healing architecture (warm materials, light), human-centered layouts, and bedside controls with robust digital infrastructure: a centralized lab, AGV food delivery, interactive wayfinding, 7,000 sensors/2,000 tags for asset tracking, and a building digital twin for predictive ops and flow. Success still hinges on change management and empathy (even sensor lights matter). For US systems: take calculated bets (e.g., digital twins), turn experience data into clinical intelligence, and choose partners that co-design around clear priorities.
