Tenant Engagement Helps Drive 205 Percent Improvement in Diversion Rate
Tenant Engagement Helps Drive 205 Percent Improvement in Diversion Rate
This case study shows how tenant engagement can dramatically improve waste diversion outcomes in commercial buildings. Great Forest found that low diversion rates were largely driven by poor tenant participation, lack of education, and unclear waste processes. By implementing a structured program—including waste audits, clearer infrastructure, and especially targeted tenant education and outreach—the organization increased tenant awareness, accountability, and compliance with recycling practices. As a result, the building achieved a 205% improvement in its waste diversion rate, demonstrating that behavior change at the tenant level is a critical lever for sustainability success. The case reinforces that even well-designed waste systems fail without active participation, and that engaging t
