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Transforming Global Business Services into a Strategic Function

Transforming Global Business Services into a Strategic Function

Transforming Global Business Services into a Strategic Function

BCG argues that Global Business Services (GBS) must evolve beyond its traditional focus on transactional efficiency and cost reduction to become a strategic driver of enterprise value. With only 41% of companies believing their GBS functions create value, BCG’s “Beyond GBS” model emphasizes end-to-end ownership, business-like performance management, digitization and stronger C-suite engagement. Leading organizations expand into value-added services, build digital and data foundations, create global capability hubs and establish closer internal partnerships. By combining scalable platforms, agile teams, specialized talent and resilient global delivery, GBS can drive innovation, improve business outcomes and become a key enabler of corporate transformation.

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