A large California Medicaid and Medicare health plan faced the challenge of managing high volumes of administrative inquiries from providers, which strained their support resources. To resolve this, they implemented Ushur’s AI Agent for Provider Service directly into their provider portal, delivering 24/7 conversational self-service. Ushur’s software automated the most frequent call drivers, including benefits verification, claims status tracking, credentialing, and routine administrative requests. By providing instant, accurate guidance, the AI Agent significantly reduced the burden on support staff and streamlined provider interactions. This intelligent automation transformed provider operations, ensuring faster, more efficient responses while freeing up staff to focus on complex service

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