This customer profile describes a global business process outsourcing company headquartered in Englewood, Colorado, with around 60,000 employees. The organization supports critical business functions such as sales and marketing, training, recruiting, payroll administration, and complex customer management, allowing its clients to focus on core strategies. To support workforce growth and system evolution, the company partnered with ITC for consulting, solution assessment, and training services. ITC provided expertise in Delta training and strategic roadmapping, helping align HRMS and integrated business applications with operational needs. The engagement strengthened system readiness, improved user adoption, and created a clearer roadmap for scalable, efficient support of global business se

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