MSD Haarlem, Merck’s flexible packaging facility in Europe, manages the production, packaging, and distribution of more than 3,200 medicine and vaccine SKUs to 140 countries worldwide. Operating in a highly regulated pharmaceutical environment, the site faces the challenge of minimizing human error, ensuring standardized work, and maintaining consistent execution across complex packaging operations. To address these needs, Haarlem focused on operationalizing automated guided vehicle (AGV) maintenance and guided augmented task execution to improve reliability and efficiency. By leveraging digital technologies and augmented reality-driven workflows, the facility enhanced worker guidance, standardized maintenance procedures, and improved task accuracy. These innovations helped reduce operatio

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