Newgen Software helped a leading Filipino bank automate its collections management by implementing an omnichannel Smart Collection Solution that enhanced account allocation and risk mitigation. The automation streamlined tracking of transaction statuses and reduced delinquencies, improving overall operational efficiency. Serving over 650 domestic and 70 global branches, the bank benefited from Newgen’s process automation to deliver a seamless user experience, strengthen credit control, and support its extensive commercial banking services across lending, asset management, trade finance, and retail banking.

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