A leading Medicare insurer and subsidiary of the world's second-largest health solutions provider, managing one of the largest PDP populations (27% on low-income subsidy) with 10,000+ workforce, offers medical, pharmaceutical, dental, behavioral, long-term care, and disability plans. Facing industry growth pressures, it partnered with Alight OneSource® for call center outsourcing. This solution boosted market share and retention via expert handling of MA transitions—70% DSNP for higher satisfaction and profitability—achieving a 94% effectuation rate, 0.08 CTM rate, and scalable support. Alight's software empowered seamless operations, driving sustainable membership and competitive edge in healthcare insurance.

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