Case Study
A Move to Onshore Application and Technical Management Services for JD Edwards Improves Performance and User Experience
A Move to Onshore Application and Technical Management Services for JD Edwards Improves Performance and User Experience
Federated Co-operatives Limited sought to improve JD Edwards system performance and reliability, aiming to restore end-user confidence beyond the capabilities of its previous offshore provider. To achieve this, the organization partnered with Syntax for superior North American Remote Managed and Application Management Services. By leveraging Syntax EnterpriseCare, a proprietary, purpose-built JDE monitoring software solution from Syntax Ltd, the company gained real-time visibility and advanced technical management. This powerful software integration significantly enhanced system responsiveness, elevated service levels, and streamlined agricultural, energy, and retail operations, delivering a vastly improved user experience and long-term operational stability.
