Carle Health faced surging demand for medication refill support that overwhelmed its patient contact center, driving up costs through added staff. By implementing the Health Catalyst Embedded RefillsTM application, the organization streamlined, standardized, and scaled automated refill workflows. The software reviews EHR patient data against customized, evidence-based protocols to swiftly determine refill safety, summarizing key insights and recommending next steps. This innovation curbed escalating expenses, boosted efficiency, and enhanced scalability without proportional staffing increases.

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