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Case Study

A Revenue Cycle Management Success Story: Advanced Diabetes Supply/US Medical Supply

A Revenue Cycle Management Success Story: Advanced Diabetes Supply/US Medical Supply

A Revenue Cycle Management Success Story: Advanced Diabetes Supply/US Medical Supply

HMA Group
Pages 2 Pages

This case study highlights how Advanced Diabetes Supply (ADS) and its subsidiary US Medical Supply transformed their revenue cycle operations after rapid growth outpaced their infrastructure, leading to billing inconsistencies, reimbursement delays, and a $40M A/R backlog. Partnering with Health Management Associates (HMA), the organization conducted a comprehensive RCM gap assessment and implemented a six-month turnaround roadmap focused on people, process, and technology. HMA provided interim leadership, restructured workflows, modernized reporting with Power BI, stabilized operations after the Change Healthcare disruption, and improved claims accuracy and collections. The results included a 12% year-over-year increase in cash collections, $38M in additional revenue, a $16M reduction in outstanding A/R within six months, and the rollout of 38 new standard operating procedures—positioning the organization for sustainable, scalable growth.

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