Accelerating Cash Flow and Increasing Business Office Efficiency Customer Nanticoke Health Services Seaford, DE Challenge Improving business office efficiency while providing more patient-centered care Products Assurance Reimbursement ManagementTM Clearance Patient Access Suite Results • Accelerated cash flow by $1 million within 30 days • Transitioned from two full-time billers to five staff members trained on all aspects of working a claim • Approaching 12% reduction in AR days • Established KPI of 5 minutes or less patient time from registration to next service areaNanticoke Health Services 2 The Customer: No stranger to leveraging technology in pursuit of improved business operations and clinical care, Nanticoke Health Services (NHS) earned “Most Wired” recognition

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