This case study examines how a major grocery retailer addressed the challenges of managing a large and highly fragmented mobile device ecosystem used across stores, distribution centers, and manufacturing facilities. Over many years, the organization accumulated tens of thousands of devices from numerous manufacturers and across hundreds of models, creating significant complexity in maintenance, tracking, and lifecycle management. The lack of centralized visibility made it difficult to determine warranty status, maintenance coverage, device performance, and repair needs, while different business units adopted inconsistent processes for handling damaged equipment. These inefficiencies increased costs, reduced operational visibility, and complicated support efforts. To address these issues,

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