Achmea, the Netherlands’ largest insurer, unified its fragmented IT landscape by adopting OpenText Service Management alongside AI Operations, CMDB, and Automation Center. Page 1 features its corporate environment. The platform handles 350,000+ annual requests, automates ticket routing, streamlines change workflows, and consolidates asset management. Integrated compliance checks prevent server misconfigurations, while SecOps modules support NIST-aligned security incident handling. Virtual agent and ML-based change risk analysis improve service quality. Achmea benefits from centralized governance, rapid upgrades, and strategic premium support.

Join for free to read