AI-powered digital mail transforms shared services efficiency
AI-powered digital mail transforms shared services efficiency
2 PagesIron Mountain tackled modern challenges in managing physical mail for its distributed North American workforce, processing over 50,000 monthly documents—like invoices, contracts, checks, and sensitive correspondence—through inefficient, decentralized manual mailrooms. This caused 10-day cycle times, poor auditability, and geographic limitations. Deploying its Digital Mail solution powered by Iron Mountain InSight® DXP transformed operations across Global Business Services and Shared Services: slashing document cycle times, cutting costs, bolstering compliance, and delivering unexpected gains in efficiency, audit trails, and customer service for hybrid workforces.
