An Australian State Government Agency Streamlines its Processes with Newgen Implements Low Code Process Automation Platform and Electronic Documents and Records Management System (EDRMS) ? Paper-led processes, leading to human-prone errors ? Higher processing cycle times, impacting citizens' experiences ? Difculty in tracking and monitoring application status ? Absence of a centralised records repository and limited access to documents ? Non-adherence with local regulatory compliances ? Vulnerability to security threats against unauthorised access to records and risk of tampering, leaks, and loss of records The agency is responsible for managing residential tenancy bonds, involving receipt, registration, and repayment of residential bonds in Victoria, Australia. This ag

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