xMatters software transformed communications for Principal Financial Group by automating a manual, call-tree process into a self-service subscription system that slashed alert overload and resolution delays. It delivered significant administrative time savings through user-maintained notifications, enabled IT to build over 1,100 subscriptions in a month, and automated international coverage for holidays. "My favorite feature is creating groups on the fly for targeted secure notifications," said Renae Gaskins, IT Systems Analyst-Sr, boosting efficiency and service protection.

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