A logistics solution provider that already had a Synoptek-built TMS data warehouse and near real-time Power BI reporting needed ongoing support to monitor ETL jobs, maintain performance, validate data, fix issues, and continuously deliver new reports and warehouse expansions. Synoptek provided Analytics as a Service managed support with a fixed hours bucket, applying Dev/UAT/Prod best practices with QA and approvals, enhancing and building new Power BI reports, extending the warehouse with star-schema modeling, integrating a third-party call-logs data source, optimizing performance for growing volumes, and responding quickly to ETL failures to avoid refresh lag. Results included running analytics with minimal downtime, faster turnaround through offshore support, 25–30% improvement in sales

Join for free to read