Architecting AI-enabled, enterprise-scale process orchestration and automation
Architecting AI-enabled, enterprise-scale process orchestration and automation
3 PagesNORD/LB is modernizing enterprise-scale process orchestration by using Camunda’s agentic orchestration to automate and manage complex, AI-enabled workflows. The publicly owned wholesale bank has fully automated 75% of its physical mail delivery while using agentic orchestration to review and route the remaining 25% of undeliverable mail that requires exception handling. This approach reduces errors, enhances knowledge work and service quality, and increases operational efficiency. By gaining agility to orchestrate AI-infused processes across the enterprise, NORD/LB builds a flexible, future-ready foundation that supports innovation and reliable customer service.
