Ascensos, a cutting-edge provider of outsourced contact centre services, required an advanced system to fulfill its vision of building a state-of-the-art contact centre that integrated smoothly with wider architectural needs. Partnering with Virgin Media Business, Cisco, and Enghouse, the company successfully deployed a comprehensive one-stop solution for its network and telephony requirements. Enghouse Interactive software helped Ascensos achieve this pivotal milestone by providing the robust core capabilities needed to deliver high-quality customer service on time and in full. This powerful integration streamlined operations, empowered agents to handle complex client demands efficiently, and ensured exceptional reliability across their entire outsourcing infrastructure.

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