This case study shows how a top auto finance provider, a US-based captive subsidiary of a major automotive brand with 10,000+ employees and $100B+ in managed assets, boosted productivity by rolling out Microsoft 365 Copilot with Brillio in 12 weeks. The company was slowed by documentation-heavy work, complex decision paths, and rising regulatory demands, so the program focused on adoption built around relevance and trust, not just deploying AI. Brillio ran role-specific training, executive clinics, and design-thinking workshops to identify high-value use cases, embedded responsible-AI governance from the start, and tracked value using Viva Insights, telemetry, and feedback loops. Adoption grew from 300 users to 2,000+, with meaningful time savings in summarizing documents, writing emails,

Join for free to read