This case study highlighted how ITC Service, a UK-based managed service provider supporting 300 clients and 4,700 endpoints, transformed its patch management operations using Action1. The company struggled with unreliable third-party patching tools that required manual scripting, lacked automation, and failed to support offline endpoints. After adopting Action1, ITC Service significantly improved patching efficiency and security by automating updates for applications such as Chrome and Zoom across thousands of endpoints. The platform more than doubled third-party patch success rates, reduced patching workload from several hours to just 30 minutes weekly, and enabled compliance with frameworks including GDPR, Cyber Essentials, and ISO 27001. Action1’s automation, customizable policies, and

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