Automation and Delegation of Medication Refill Processing Creates Capacity for a Patient-Centered Medical Home
Automation and Delegation of Medication Refill Processing Creates Capacity for a Patient-Centered Medical Home
Valley Medical Group (VMG) struggled to create capacity for medical assistants to practice at the top of their license and spend more time with patients, as medication refill processing hit 10,000 requests monthly—handled inconsistently by rotating staff using individual judgment. Health Catalyst's automation software standardized and delegated refill workflows, reviewing EHR data against evidence-based protocols to determine safe actions swiftly. This slashed processing burden, boosted consistency, freed hundreds of hours for patient-centered interactions, and transformed VMG into a true Patient-Centered Medical Home.
