Synergy, Western Australia’s largest energy provider, used Automation Anywhere to automate its Business Process Exception Management (BPEM) processing, aiming to reduce costly third-party reliance. By automating daily extraction and handling of billing exceptions from SAP across 51 BPEM categories, Synergy resolved 179,000 exceptions annually, leaving only complex cases to external agents. This low-risk, rule-based solution delivered a \$2.3 million annual ROI. The success validated automation for stakeholders and highlighted the scalability and efficiency of Automation Anywhere’s no-code platform, especially after Synergy’s migration to the A360 Cloud.

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