Automation Saves Valuable Time During Major Incidents
Automation Saves Valuable Time During Major Incidents
4 PagesxMatters software saved valuable time during major incidents for NBN by slashing time-to-engage on conference calls from over 30 minutes to under 2 minutes, reducing incident assignment from 25 minutes to less than 3 via advanced scheduling, and cutting service desk status update requests by over 75%. It automated painless conference bridge assembly without tedious lists or call trees, accelerating team notifications, investigations, and IT service restoration. "It reduces our mean time to restore and improved our overall service levels to the business," said Scott.
