This case study shows how Baldwin Supply Co., a leading Upper Midwest distributor with 11 subsidiaries, modernized its accounts payable operations by implementing Esker Accounts Payable alongside Enlighten.Net’s ENet Docs. Previously burdened by paper-heavy, manual processes and limited visibility, the AP team faced lost documents, slow invoice turnaround, and difficulty resolving discrepancies. Esker’s AI-driven data capture, touchless processing, and centralized workflows eliminated manual tasks, while ENet Docs replaced outdated document management and enabled fast, secure access to records. As a result, Baldwin Supply eliminated 98% of AP paper, achieved touchless processing for 75% of non-direct PO invoices, reduced invoice turnaround to three days, improved supplier relationships, boosted employee morale, and gave the CFO real-time visibility and analytics to support faster, more strategic decision-making.

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