An insurance company with five regional offices relied on an outdated phone system and urgently needed remote-work capabilities when COVID-19 hit. BCM One deployed a UCaaS solution in just days, enabling employees to use softphones on mobile devices and laptops, forward calls, manage caller ID, and control inbound routing. Desk phones could be plugged in at home without complex setup, and a newly acquired sixth office was enabled for hot-desking. By condensing a typical 4–6 week process into a rapid rollout, BCM One ensured uninterrupted client service and modern communication flexibility.

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