Big Brothers Big Sisters of America Unifies Nationwide IT and Cuts Resolution Time by 40% With SolarWinds Service Desk

3 Pages

Big Brothers Big Sisters of America, a leading youth mentoring organization serving over 5,000 communities, faced challenges in delivering consistent IT service management across its federated structure. To address this, the organization adopted SolarWinds Service Desk, enabling nationwide IT unification and modern service management. The solution streamlined operations, improved efficiency, and reduced resolution time by 40%, empowering the national IT team to better support both staff and local agencies while enhancing overall user experience and productivity.

Join for free to read

Case Study Big Brothers Big Sisters of Southern Minnesota Uses Qgiv to Host…

Case Study Enhancing fundraising efficiency: Big Brothers Big Sisters of…

Case Study St Peter’s Prep Schools selects SolarWinds Service Desk over…

Case Study Leading Automobile Company Cuts Resolution Time in Half With…

More from SolarWinds

Case Study St Peter’s Prep Schools selects SolarWinds Service Desk over…

Case Study Leading Automobile Company Cuts Resolution Time in Half With…

Ebook SolarWinds Service Desk

Case Study Saber Healthcare guarantees 99.9% SLA with SolarWinds Service…

Case Study

Big Brothers Big Sisters of America Unifies Nationwide IT and Cuts Resolution Time by 40% With SolarWinds Service Desk

Big Brothers Big Sisters of America Unifies Nationwide IT and Cuts Resolution Time by 40% With SolarWinds Service Desk

You Might Also Like

More from SolarWinds