The Borough of Chambersburg modernized its utility billing system to provide residents with a seamless self‑service experience while preserving the reliability of its IBM i environment. Manual processes and outdated systems had limited efficiency and customer access. By implementing a modern, secure self‑service portal, the Borough empowered residents to manage utility services more easily and equipped staff with better tools to streamline operations. The result was improved service delivery, enhanced staff productivity, and a significantly upgraded utility experience for the community.

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