Box Dramatically Improves the Performance and Reliability of its Service with the Help of Catchpoint
Box Dramatically Improves the Performance and Reliability of its Service with the Help of Catchpoint
3 Pages“We provide a consumerized-style web experience both directly and via our APIs so users expect reliable access and fast performance. That makes it table stakes to understand the customer experience, and Catchpoint plays an increasingly valuable role in helping Box achieve that.” — DAN DENNHARDT, SR. PRODUCT MANAGER, BOX Understand Customer Experience As Dan Dennhardt, Sr. Product Manager for Box, explains, uptime is the lifeblood of a SaaS app because user retention is critical for the business and the company as a whole. Knowing that, Box has put in place sophisticated means for monitoring and analyzing any hiccups in performance and availability. However, after experiencing some broad service issues in late 2018, Box realized it needed better insight into the customer
