CASE STUDY / / BRASILCAP Brasilcap automates IT operations and accelerates execution times How the financial services company improved borrower satisfaction by optimizing routine workflows Challenge Before implementing Rocket ® Zena, Brasilcap’s IT ecosystem was becoming increasingly complex. The IT team was struggling to keep up with the company’s workloads, especially since so much was executed manually. Brasilcap’s IT operators had to perform screen-to-screen access and execute business processes manually, none of which could run concurrently. They also relied on spreadsheets and emails to implement access controls across different systems. Overall, Brasilcap’s IT operations were error-prone and slow. Addressing these issues required significant developer time, which

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