Breckland Council, a UK local government authority in Norfolk, England, advanced customer service using AudioCodes VoiceAI Connect. This solution implemented an automated system for general contact center inquiries, delivering a reliable, user-friendly voice interface for frequently asked questions. It drove over-the-top innovation on their Mitel on-premises contact center via voice-first conversational AI, promoting transparency, community engagement, and sustainable development. AudioCodes helped create an inclusive environment by streamlining public interactions, reducing wait times, and enhancing efficiency for essential services.

Join for free to read