Breckland Council
Breckland Council
3 PagesBreckland Council, a UK local government authority in Norfolk, England, advanced customer service using AudioCodes VoiceAI Connect. This solution implemented an automated system for general contact center inquiries, delivering a reliable, user-friendly voice interface for frequently asked questions. It drove over-the-top innovation on their Mitel on-premises contact center via voice-first conversational AI, promoting transparency, community engagement, and sustainable development. AudioCodes helped create an inclusive environment by streamlining public interactions, reducing wait times, and enhancing efficiency for essential services.
