Case study Cisco public © 2020 Cisco and/or its affiliates. All rights reserved. The customer summary Customer name City of Buffalo Industry Government Location Buffalo, New York, US Number of employees 6700+ Buffalo Moves Critical City 31 1 Call Center Home Amid Pandemic Closure Cisco works with university and city to meet 48-hour deadline for transition of critical call center with unified communications City of BuffaloCase study Cisco public Challenges • Continue essential services during COVID-19 business closures • Deploy remote worker solution without added infrastructure • Transition 311 Call & Resolution helpline to home offices in 48-hours Solutions City of Buffalo: • Cisco Webex Contact Center • Cisco 8800 Series IP phones University at Buffalo: • Cisco Unified C

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