Built for Critical Infrastructure: Strengthening Digital Foundations in Healthcare, IFS software transformed the hospital's outdated, custom-built ITSM system by introducing a robust Configuration Management Database (CMDB) that documented service dependencies and ensured KRITIS compliance. It enabled structured service mapping, advanced reporting, and real-time visibility, overcoming the lack of modernization amid intensifying demands. This modernized IT service management, improved service delivery and user experience, and supported scalable growth under pressure, building a resilient digital foundation for the organization.

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