Case Study
C C a a s s e e S S t t u u d d y y
C Ca as se e S St tu ud dy y A An n a ag ge en nc cy y’ ’s s s su uc cc ce es ss s s st to or ry y ! " ! # $ % &'( ) * $ $ ! $ ( $ % + , " -$ % ' % ' $ $ ! #./% 0#.% #1% 2/% 03 % 3 . 4$ ' $ ! ( $ ' ( ( - The Highlands Group was using a custom-built software for performing sales and commission data entry and analysis. The problem? The software had a rigid format with no flexibility, generat