Nice helped Carnival UK modernize its contact center by implementing CXone, replacing outdated and disconnected tools with a unified digital platform. This upgrade powered automation, improved efficiencies, and enabled data-driven decisions across all organizational levels. Nice’s solution supported the increased demand from three new ships, allowing Carnival UK to manage over a million guest interactions annually more effectively, enhance agent performance, and improve the overall sales, pre-cruise, and post-cruise guest experience for Cunard and P&O Cruises.

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