DecisivEdge software optimized Salesforce Service Cloud for the large behavioral health organization, fully integrating Five9 telephony, Invoca marketing attribution, and EMR systems across 14 U.S. addiction recovery centers. It boosted agent productivity for the 125-person contact center, streamlined admissions processes, and simplified patient access to recovery services. This eliminated tool inefficiencies, accelerated care delivery, and maximized their Salesforce investment—transforming fragmented operations into a unified, high-performing ecosystem that drove business growth and improved patient outcomes.

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