WaFd Bank modernized its small business banking experience by replacing fragmented invoicing, payments, and accounting tools with Fiserv’s CashFlow Central, creating a single, integrated platform for managing cash flow. Embedded within the bank’s digital banking environment, the solution streamlined accounts payable and receivable, automated manual tasks, and gave both customers and bankers greater visibility into business finances. The results included an 8.9% increase in average payments per user, 6.3% growth in new users, a 9.1% increase in average payment value, and a 41.9% reduction in time to activation. The case study demonstrates how integrated digital banking tools can improve customer engagement, operational efficiency, and the overall small business banking experience.

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