The Challenge Centennial College is a growing institution with an increasing number of traveling staf and corporate credit card users, and its inance team recognized expense management as a key area for process improvement and scalability. The college previously used paper travel request forms, requiring manual entry and approver sign-of; while its home-grown expense system posed numerous challenges of its own. Most notably, without automatic routing and approval worklows, expense reports often took well over a month to be processed and reimbursed. Not surprisingly, travelers were less than impressed with the wait time. Another issue was double data-entry from travelers and inance, as the AP team had to manually key each expense into the inancial system and validate that it was wi

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