CASE STUDY – CAPTURING PATIENT SATISFACTION THROUGH TEXTED REVIEW LINKS Champlain Spine & Pain Management Plattsburgh, New York Patient texting opens the door for this pain management practice to request reviews by text and transform their online reputation Champlain Spine & Pain Management in Plattsburgh, New York originally signed on with OhMD in September 2020 to improve patient and team commu ?nication. Six months in, the pain management practice is making the most of two-way patient texting by leveraging it to request online patient reviews. Speaking to their Google review score, office manager Kristie Jabaut beams, “When we started with OhMD, we were at a 3.9 and now we’re at a 4.5.” Champlain Spine used to hand out business cards to patients in the office as a way to enc

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