Answering questions from customers and taking actions on their behalf is part of business’s life blood and a key driver for engagement. Getting it done effectively — meaning accurately and quickly — is one of the key factors in retaining your customers, even as their demands increase and the kind of experience you provide becomes more and more of a differentiator. The use of chatbots, especially when you are dealing with customers by the thousands and maybe millions, becomes an important part of your offering. In this whitepaper, I provide you with the Chatbot basics: • Definitions you need • Examples of success • Mainstream use cases • Current and future value You’ll see why Chatbots are becoming the must-have for effective Customer Engagement. precisely.com | 877 700 0970

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