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Case Study

CHG Healthcare Achieves Record Engagement and Satisfaction with Virtual Care

CHG Healthcare Achieves Record Engagement and Satisfaction with Virtual Care

CHG Healthcare Achieves Record Engagement and Satisfaction with Virtual Care

CirrusMD

CHG Healthcare partnered with CirrusMD to improve virtual care access for its dispersed workforce, replacing a low-engagement, appointment-based telehealth model with an always-available, chat-based solution. Supported by strong internal marketing and incentives, the rollout drove significant adoption and sustained engagement. As a result, CHG achieved 65% employee utilization—over 6x the industry average—along with 93% patient satisfaction and 83% of cases resolved on-platform without in-person care. The solution improved convenience, reduced healthcare costs, boosted productivity, and enhanced retention, demonstrating how integrated, accessible virtual care can deliver both employee and business value.

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