CHG Healthcare partnered with CirrusMD to improve virtual care access for its dispersed workforce, replacing a low-engagement, appointment-based telehealth model with an always-available, chat-based solution. Supported by strong internal marketing and incentives, the rollout drove significant adoption and sustained engagement. As a result, CHG achieved 65% employee utilization—over 6x the industry average—along with 93% patient satisfaction and 83% of cases resolved on-platform without in-person care. The solution improved convenience, reduced healthcare costs, boosted productivity, and enhanced retention, demonstrating how integrated, accessible virtual care can deliver both employee and business value.

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