A multi-purpose entertainment venue, operated by a public body maintaining key UK cultural sites, hosts diverse sporting, arts, and live events year-round, playing a central role in its city's calendar. In December 2024, they launched a telephony upgrade procurement, awarding Cinos the contract in March 2025 due to their Cisco expertise. Cinos modernized the Cisco Unified Communications Manager to the latest version, replaced legacy voice gateways with Cisco Catalyst 8200 CUBE for SIP readiness, retained existing handsets while upgrading conference phones, and added certificates for future softphones—delivering a resilient, flexible platform with minimal disruption and managed service support.

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