1 In 1941, Jim Crawford opened the first Crawford & Company office in Columbus, Georgia. It started as an attempt to make milk truck deliveries more efficient, but the company quickly found its niche in insurance claims handling services and grew to be a global company. Today, the firm’s 9,000 employees are located in 70 countries and provides services in many other countries. Crawford is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to brokers, carriers, and corporations. Technology is revolutionizing the claims handling industry, and Crawford has been an innovator in the space. This has resulted in the company’s IT footprint growing significantly over the past several years. Adding to the complexity is the need to support

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