IPI Software helped Co-op Business Services transition its 500-strong contact center from on-premise telephony to a cloud-based solution, enabling remote work and scalable, advanced technology adoption. By guiding requirements, evaluating options, and orchestrating a seamless migration, IPI ensured minimal disruption during the critical switch from BT’s proposal to a cloud-based platform. The initiative enhanced flexibility, reduced dependence on physical infrastructure, and positioned CBS to deliver improved customer and colleague experiences with resilient, future-ready communications.

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