Coca-Cola KSA revolutionized its employee IT support by implementing Leena AI’s autonomous agent, successfully shifting from manual processes to seamless automation. By centralizing all IT queries and tickets into one platform, the company effectively streamlined workflows and empowered employees to resolve routine issues independently. This transition led to a significant 30% reduction in common support requests, such as system cleanups. Most impressively, the integration of Leena AI’s intelligent capabilities slashed average resolution times from two hours to just two seconds. This initiative not only enhanced overall team efficiency but also minimized reliance on engineers for repetitive tasks, allowing them to focus on more complex infrastructure challenges.

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