A large operations group with more than 5,200 employees across 19 locations sought a solution to address employee engagement challenges. With a workforce that included full-time, part-time, and casual staff across highly diverse and role-specific functions, communication was fragmented and inefficient. Front-line workers relied on paper notices, bulletin boards, or verbal updates, leading to inconsistent and inaccurate information flow. Managers lacked effective tools to communicate and gather feedback, while employees had limited ways to connect with each other. By partnering with iTacit, the organization established a centralized platform that enabled consistent communication, improved engagement, and stronger connections across teams and locations.

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