Compliance Monitoring: How to Keep Your Digital Customers SafeIntroduction Digital advances have progressed at an eye-watering pace. Nearly three in four (72%) of financial services firms have employed artificial intelligence within their organizations, 56% more than other sectors. 1 The use of digital channels within financial institutions has mushroomed over the last year, as the pandemic turned consumer and corporate behavior on its head. But the move to digital is a longer-term trend—Covid-19 just accelerated it. Digital has revolutionized the way businesses operate and their customers transact, but it’s created something of a Pandora’s box for an industry that was already struggling to maintain its defences against fraud and other criminal activity. Technology is ever-changi

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