An IT service provider for public authorities attempted an initial rollout of Microsoft 365 by deploying Microsoft Teams as a standalone solution across multiple locations. Due to missing integration with existing systems, parallel use of several unified communications platforms, the absence of a cloud strategy, and unresolved concerns around IT security and data protection, significant uncertainty arose. As a result, Microsoft 365 usage was halted and all cloud data was deleted. The IT manager was then tasked with defining a structured, compliant approach for a fresh start. With Damovo’s support, a clear concept for secure, compliant, and well-integrated use of Microsoft 365 was developed to enable a sustainable and controlled reintroduction of the platform.

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