Case Study

Consolidated Communications Gains Network Reliability and Improved Customer Service

Consolidated Communications Gains Network Reliability and Improved Customer Service

Consolidated Communications Gains Network Reliability and Improved Customer Service

Consolidated Communications Gains Network Reliability and Improved Customer Service with Resolve As a provider of advanced communications services to both residential and business customers in Illinois, Texas and Pennsylvania, Consolidated Communications (NASDAQ:CNSL) offers local and long distance telephone, digital phone, high-speed Internet access and digital TV over its technologically advanced IP-based network. Maintaining 24x7 uptime across that network — as well as delivering the highest levels of customer service — is essential to the company’s success, which is why Consolidated chose Resolve to support its operations across the U.S. Combining Resolve with IBM® Tivoli® Netcool® software, the company is able to prevent network downtime and loss of service to customers, wh

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